Privacy Policy
Effective Date: 31 May 2026
Royal Medical Group W.L.L. ("RMG", "we", "our", or "us") respects the privacy of visitors to our website and clients of our healthcare advisory services. This policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
Information you provide directly
When you submit our briefing request form, we collect the information you enter, which may include:
- Name
- Company or organisation
- Email address
- Phone number
- Service of interest
- Preferred date for a briefing
- Description of your project or inquiry
Information collected automatically
When you accept cookies on our website, we use Google Analytics 4 to collect aggregated, anonymised information about your visit, including:
- Pages viewed and time spent on each
- Geographic region (country and city only — no precise location)
- Device type, browser, and operating system
- How you arrived at our website (referring source)
- Interactions such as form submissions, button clicks, and scroll depth
IP addresses are anonymised before storage. If you decline cookies, no analytics data is collected.
How We Use Your Information
We use the information collected to:
- Respond to your briefing request and inquiries
- Provide the healthcare advisory services you request
- Understand how our website is used and improve its content and performance
- Communicate with you about our services (only when you have requested such communication)
- Comply with legal obligations applicable to our business
How We Share Information
We do not sell or rent your personal information. We may share information only with:
- Service providers who help operate our website (Netlify for hosting and form processing; Google for analytics; Microsoft for email)
- Our international engineering and consulting partner where your inquiry concerns capabilities delivered through the partnership, and only with your knowledge
- Legal and regulatory authorities when required by applicable law
Data Retention
Form submissions are retained for the duration of our business relationship with you, plus a reasonable period for legal and operational purposes. Analytics data is retained according to Google Analytics 4 default settings (currently 14 months) and may be aggregated for longer-term trend analysis.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for analytics tracking (clear browser data or use the cookie banner)
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at info@royalmedical.me.
Cookies
Our website uses two categories of cookies:
- Essential cookies — required for the website to function (language preference, cookie consent choice). These cannot be disabled.
- Analytics cookies — set by Google Analytics 4 only after you accept via the cookie banner. You may decline these without affecting website functionality.
You can withdraw consent at any time by clearing your browser's cookies and storage for this site, after which the cookie banner will reappear.
Security
We take reasonable measures to protect information transmitted through our website, including HTTPS encryption. However, no method of transmission over the internet is fully secure. We cannot guarantee absolute security.
Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this privacy policy from time to time. The effective date at the top of this page will reflect the latest revision. Material changes will be communicated through prominent notice on our website.
Contact
For questions about this privacy policy or our data practices:
Royal Medical Group W.L.L.
Qibla, Kuwait City, Al Asimah, Kuwait
Email: info@royalmedical.me
WhatsApp: +965 4144 4886